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Pinnacle Building, Al Barsha 1

Privacy Policy Grandeur

When you use Grandeur, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

Your privacy matters to Grandeur. This Privacy Policy explains how we collect, use, share, and protect information about you. We also provide information regarding how you can access and update your information and make certain choices about how your information is used.

The Privacy Policy covers both our “online” (e.g., web and mobile services, including any websites operated by us such as i) we own or control; (ii) are available through the Services; or (iii) interact with the Services and post or incorporate this Privacy Policy. 

BY USING OUR SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information. In addition, please review our Terms and Conditions, which may apply to your use of our websites and mobile applications.

This Privacy Policy is incorporated by reference to the applicable Terms and Conditions.  If you have questions about this Privacy Policy, please contact us through the email address mentioned on the website. 

WHAT INFORMATION DO WE COLLECT? 

INFORMATION YOU PROVIDE TO US

We may ask you to provide us with certain categories of information such as personal information, which is information that could reasonably be used to identify you personally, such as your name, e-mail address, and mobile number (“Personal Information”). We may collect this information through various forms and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. 

The current data fields that might be requested for are: 

Email 

Password 

Name 

Address 

Mobile phone Number 

1. INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES 

In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of methods like social media form fillings and that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. We may use Usage Information for a variety of purposes, including to enhance or otherwise improve the Services. 

This notice describes how Grandeur collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the UAE, unless covered by a separate privacy notice. This notice specifically applies to:

Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual

Drivers: individuals who provide, or submit applications to Grandeur to provide, transportation individually 

Delivery recipients: individuals who request or receive food, or other products and services

This notice also governs Grandeur other collections of personal data in connection with Grandeur services. For example, we may collect the contact information of individuals who use accounts owned by Grandeur for Business customers or employees, or we may collect other personal data in other resources websites, Apps and others. In case of booking via call center, Grandeur will record the calls for quality and training purposes. 

Usage Information may be collected using a cookie.  If you do not want the information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or Flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you.

You should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties, and the use of third-party cookies is not covered by our Privacy Policy. 

(c) INFORMATION THIRD PARTIES PROVIDE ABOUT YOU 

We may, from time to time, supplement the information we collect about you through our web site or Mobile Application with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from those sources with information we collect through the Services. In those cases, we will apply this Privacy Policy to any Personal Information received, unless we have disclosed otherwise. 

 d) INFORMATION COLLECTED BY MOBILE APPLICATIONS 

Our Services are primarily provided through an application on your mobile, tablet computer or similar device (“Mobile Application”). 

You agree that we may collect and use technical data and related information, including but not limited, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such Mobile Applications. When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), including without limitation: 

Your preferred language and country site (if applicable),  Your phone number or other unique device identifier assigned to your mobile devices – such as the International Mobile Equipment Identity or the Mobile Equipment ID number 

The IP address of your mobile device 

The manufacturer and model of your mobile device 

Your mobile operating system 

The type of mobile

Internet browsers you are using

Your geolocation Information about how you interact with the Mobile Application and any of our s). Your IP address is used to help identify you but contains no personal information about you. 

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. 

In addition, we may use your Personal Information or Usage Information that we collect about you:  

To provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties;  To process your registration with the Services, including verifying your

information is active and valid; to improve the Services or our services, to customize your experience with the Services, or to serve you specific content that is most relevant to you;  to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; to contact you with

regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; for internal business purposes;  

for inclusion in our data analytics; and

(8) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy. 

Please note that information submitted to the Services via a “contact us” or other similar function may not receive a response. 

3. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES? 

We may share non-personally identifiable information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products or services, or for other business purposes. We do not sell, share, rent or trade the information

we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or at the time you provide your information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information. 

Grandeur shall be entitled to disclose to all of its group companies or any of its authorized drivers or any government body as so required by the law or by directive or request from such a government body or any third party, your particulars in the possession of Grandeur in any way as Grandeur, in its absolute discretion, deems fit or if it considers it in its interests to do so

1. WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES. 

You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. 

We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. 

If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly. 

 THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF. 

We use third-party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalfs – such as drivers they work for to provide the Services, and other third parties to host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide the geolocation information to our drivers, enable us to send you special offers, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features),

or perform other administrative services. We may provide these vendors with access to user information, including Personal Information, this information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors is obligated not to disclose or use Personal Information for any other purpose. 

We use a third-party hosting provider who hosts the support section of our website. Information collected within this section of our website is governed by our Privacy Policy. 

(c) Our data practices are subject to applicable laws in the places in all our the UAE. This means that we engage in the practices described in this notice in a particular city only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a particular City of UAE.

(d) CONTESTS AND PROMOTIONS. 

We may offer promotions (any, a “Promotion”) through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules contests that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, and as required by law or permitted by the Promotion’s official rules. 

(e)ADMINISTRATIVE AND LEGAL REASONS. 

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate:   to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process;   to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; protect the safety, rights, property or security of the Company, our Services or any third party;

(iv) to protect the safety of the public for any reason; to detect,

Prevent or otherwise address fraud, security or technical issues; and /or  to prevent or stop activity we may consider to be or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use IP address or other Device Identifiers, to identify users, law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you. 

4. Using CONTENT AND LINKS TO SERVICES 

The Services may contain content that is supplied, and those data may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different website.

These other websites may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party websites or applications before submitting any Personal Information to third parties. 

5.SOCIAL MEDIA FEATURES AND WIDGETS 

Our online and mobile Services may include social media features, such as the Facebook Like button and widgets such as a “Share This” button or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, which page you are visiting on our online or mobile

Services, and may set a cookie to enable the feature to function properly.

Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them. 

6. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT 

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration.

If your Personal Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email address mentioned on the trip bill received. We will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable.  

You may also cancel or modify the communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences. 

If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through the email address mentioned on the trip bill received. We will retain your Personal Information and Usage Information (including geolocation) for as long as your account with the Services are active and as needed to provide you services. Even after your account is terminated, 

we will retain your Personal Information and Usage Information (including geolocation, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to the cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. 

7.SECURITY 

The Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices.for protecting your information – such geo-location information. However, as effective as encryption technology is, no security system is impenetrable.

We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone. 

8.CHANGES TO THE PRIVACY POLICY 

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective.

We encourage you to periodically review this page for the latest information on our privacy practices.

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